Introduction

These Terms & Conditions apply to use of the Clinic Suites website, online booking system, enquiry forms and related online services.

Clinic Suites is a trading name of Contrarian Property Ltd. Clinic Suites provides room hire and related facilities primarily for independent practitioners, therapists, clinicians and other professional users.

Use of the Clinic Suites premises and facilities is governed by the Clinic Suites Room Hire Agreement, which applies in addition to these Terms & Conditions where rooms, facilities or occupancy arrangements are booked or used.

1. Acceptance of These Terms

By using the Clinic Suites website, creating an account, submitting an enquiry, requesting a viewing, making a booking, paying an invoice or using Clinic Suites online services, you agree to these Terms & Conditions.

If you make a booking or use Clinic Suites premises or facilities, you also agree to the Clinic Suites Room Hire Agreement available at https://clinicsuites.co.uk/room-hire-agreement/.

2. Eligibility

Users creating accounts, making bookings, submitting viewing requests or entering into arrangements with Clinic Suites must be at least 18 years old.

Where a person acts on behalf of a practitioner, business, company or organisation, that person confirms that they have authority to do so.

3. Website Use

You must use the website lawfully and responsibly. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce harmful code, or use the website in a way that may damage, disable or impair Clinic Suites systems or services.

Clinic Suites may restrict or block access to the website or booking system where reasonably required for security, operational or administrative reasons.

4. User Accounts

Practitioners may be required to create an account to make or manage bookings. Users are responsible for ensuring that account information is accurate and kept up to date.

Users are responsible for maintaining the confidentiality of their login details and for activity carried out through their account.

Clinic Suites may suspend, restrict or remove user accounts where reasonably required for operational, security, administrative, payment or conduct reasons.

5. Enquiries and Viewing Requests

Submitting an enquiry, contact form or viewing request does not create a booking, contract or obligation on Clinic Suites to provide room hire or any particular service.

Viewing requests are subject to availability and confirmation by Clinic Suites. A viewing request does not guarantee that a viewing, room booking, occupancy arrangement or specific room will be available.

6. Online Bookings

Online bookings are subject to availability and the booking process in place at the time of booking. A booking request is not confirmed until Clinic Suites or its booking system issues a booking confirmation or confirmation email.

Clinic Suites may correct obvious pricing, technical or administrative errors. Where a booking is affected by such an error, Clinic Suites may cancel, amend or refund the booking as reasonably appropriate.

All bookings remain subject to the Clinic Suites Room Hire Agreement and any applicable booking confirmation, invoice or written communication issued by Clinic Suites.

7. Payments

Fees payable for online bookings will usually be displayed during the booking process. Payment is required in advance unless Clinic Suites agrees otherwise in writing.

Online payments are processed securely using third-party payment providers such as Stripe. Clinic Suites does not store card details.

Where payment fails, is reversed, is not completed, or is not received by the due date, Clinic Suites may cancel or suspend the relevant booking, account access or use of facilities.

8. Cancellations and Rearrangements

Session bookings may be cancelled up to fourteen (14) calendar days before the booked session start time. Where sufficient notice is given, Clinic Suites may issue a refund to the original payment method or offer an alternative arrangement.

Session bookings may be rearranged up to three (3) calendar days before the booked session start time, subject to availability.

Cancellations made less than fourteen (14) calendar days before the booked session start time are non-refundable. Requests to rearrange bookings made less than three (3) calendar days before the booked session start time may be refused.

Clinic Suites may, at its discretion, offer a credit, refund, rearrangement or alternative booking arrangement in exceptional circumstances. Any discretion exercised in one case does not create an obligation to do the same in another case.

9. Room Hire Agreement

The Clinic Suites Room Hire Agreement governs the legal and operational terms for use of Clinic Suites rooms, facilities and premises.

By making a booking, asking Clinic Suites to book space on your behalf, paying an invoice, occupying or using Clinic Suites facilities, or allowing another person to book space on your behalf, you agree to comply with the Room Hire Agreement.

The Room Hire Agreement may be updated from time to time and the latest version will be made available on the Clinic Suites website.

10. Operational Communications

By creating an account, making a booking, submitting an enquiry, requesting a viewing or using Clinic Suites services, you agree that Clinic Suites may send communications reasonably necessary for the administration of accounts, bookings, payments, viewings and use of the premises.

Such communications may include booking confirmations, reminders, payment notices, access information, viewing arrangements and service updates affecting bookings or use of the premises. These are operational communications and are not marketing emails.

11. Privacy and Cookies

Personal data is handled in accordance with the Clinic Suites Privacy Policy, available on the Clinic Suites website.

Cookies and similar technologies are managed in accordance with the Clinic Suites Cookie Policy and cookie consent tools available on the website.

12. Intellectual Property

The Clinic Suites website, branding, logos, text, images, graphics, room photographs, design elements and other content are owned by Clinic Suites or its licensors unless stated otherwise.

Website content may be viewed for personal or business evaluation purposes but must not be copied, reproduced, republished, distributed, modified or used commercially without prior written consent from Clinic Suites.

This clause does not prevent practitioners from using factual location-based wording permitted under the Room Hire Agreement, such as stating that they are practising from or located at Clinic Suites, provided this is not misleading.

13. Feedback and Testimonials

Clinic Suites welcomes feedback from users of its services. Feedback may be used to improve facilities, services, website content and customer experience.

Where Clinic Suites wishes to publish a testimonial, review, case study or identifiable customer feedback, permission will normally be sought from the relevant individual or business before publication.

14. Third-Party Services

The Clinic Suites website and booking process may use third-party services, including booking systems, payment processors, analytics tools, hosting providers and email services.

Third-party services may be subject to their own terms, privacy policies and operating requirements. Clinic Suites is not responsible for failures, outages, delays or errors caused by third-party systems outside its reasonable control.

15. Website and Booking System Availability

Clinic Suites does not guarantee that the website, booking system, payment systems or email notifications will be uninterrupted, error-free or available at all times.

Temporary outages, maintenance, technical faults or third-party interruptions may occur. Clinic Suites may suspend or change website or booking system functionality where reasonably required.

16. Limitation of Liability

The website and online services are provided to support room hire, booking administration and enquiries. Clinic Suites shall not be liable for indirect loss, loss of business, loss of profit, loss of opportunity, data loss, reputational loss or consequential loss arising from use of the website, booking system, third-party services or online communications.

Nothing in these Terms & Conditions limits liability where it would be unlawful to do so.

17. Changes to These Terms

Clinic Suites may amend these Terms & Conditions from time to time to reflect operational changes, legal requirements, website updates, booking system changes or business requirements.

The latest version will be published on the Clinic Suites website. Continued use of the website, booking system or online services after updated terms are published constitutes acceptance of the updated Terms & Conditions.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms & Conditions or use of the Clinic Suites website and online services.

Contact

Questions regarding these Terms & Conditions should be directed to: Enquiries@ClinicSuites.co.uk